Sophie's dashboard

Sophie replied on February 09, 2010 22:53 to the question "Can I have multiple My World pages?" in Flock:

Hi,

Unfortunately, this is currently not possible.

We're sorry for the inconvenience,
Sophie

Sophie replied on February 06, 2010 05:23 to the problem "New Facebook design breaks flock's integration" in Flock:

Hi everyone,

Please check this thread for an update on the issue:
http://getsatisfaction.com/flock/topi...

Thanks,
Sophie

A comment on the problem "New Facebook design STOPPED integrating with Flock 2.5" in Flock:

@Kenny Sellards,

Thank you for sharing your observation.

Yes, this issue only affects those who have the new Facebook layout. This is a known bug already documented in this bug ticket: https://bugzilla.flock.com/show_bug.c... .

The reason I've asked HappyHarryNet and Stewart A. Irwin is just to make sure we were all referring to the same issue, and not something else :-)

In any case, our developers are currently working on a fix for this new Facebook issue. We hope to have it out soon.

Thanks,
Sophie – Sophie, on February 06, 2010 00:51

Sophie replied on February 05, 2010 23:36 to the problem "Clicking on .do link causes problems in Flock" in Flock:

Hi,

Since the same occurs in other browsers such as Firefox, I'm afraid this is not a Flock bug. We'd hence suggest that you could contact Mozilla (Flock being based on Firefox) or the author of the websites for help.

Thanks,
Sophie

Sophie replied on February 05, 2010 23:22 to the problem "Clicking on .do link causes problems in Flock" in Flock:

Could you please try using Firefox 3.0.x , and see if you have the same issue?
Thanks,
Sophie

Sophie replied on February 05, 2010 23:01 to the problem "Clicking on .do link causes problems in Flock" in Flock:

Hi,

Could you please provide us with the URL of a website, where you can see .do links? That way, we can try reproducing your issue.

Thanks,
Sophie

Sophie replied on February 05, 2010 19:30 to the problem "Facebook Chat Not Loading" in Flock:

Hi,

Please, refer to Evan's post regarding this issue:
http://getsatisfaction.com/flock/topi...

Thanks,
Sophie

Sophie replied on February 03, 2010 18:49 to the question "Twitter and Facebook Intergration with Feeds" in Flock:

Hi,

Here's a way to do so:
- login to Facebook and/or Twitter
- view the RSS panel in Flock (the page where all your Feeds articles are listed)
- open the People sidebar, and view the service of your choice (Facebook or Twitter)
- drag the title of the article (that you want to share) into your MeCard (the area in the sidebar with your Facebook/Twitter information)
--> This will post the article on your Facebook profile page or as a link within your Twitter tweet.

Hope that helps,
Sophie

Sophie replied on February 03, 2010 18:40 to the problem "RSS feed only visible in "All Articles"" in Flock:

Hi,

Could you please provide us with the site from which you subscribed to the feeds?

Have you also tried to unsubscribe from it then subscribe to it again?

Thanks,
Sophie

A comment on the question "My Flock keeps crashing!!" in Flock:

@Weng Ng,

We were able to reproduce your issue in our QA lab as well. We filed a bug report on your behalf ( https://bugzilla.flock.com/show_bug.c... ) , for our developers to look into it.

We apologize for the inconvenience,
Sophie – Sophie, on February 02, 2010 17:29

Sophie replied on February 02, 2010 17:12 to the question "how to remove rss feed readers" in Flock:

Hi,

Are you referring to the orange bar that appears whenever you visit a web page on which Flock detects some RSS? Is it the message bar (#1) in this screenshot (http://i45.tinypic.com/douyqx.jpg), or are you referring to the icons #2 or #3?

If it's the message bar (#1 in the screenshot), have you tried select the "Don't show this again" checkbox?

Thanks,
Sophie

Sophie replied on February 02, 2010 17:02 to the problem "New Flock unstable" in Flock:

Hi,

We're sorry to hear you're having issues with our new version of Flock.

Could you please follow the instructions suggested on this page: http://www.flock.com/tune-up ? Let us know how it goes.

Thanks,
Sophie

Sophie replied on February 02, 2010 00:48 to the problem "2.5.6 locking up" in Flock:

Hi,

We're sorry to hear you've encountered this issue.
Could you please try the suggestions on this page: http://www.flock.com/tune-up

Let us know how it goes.
Thanks,
Sophie

Sophie replied on February 01, 2010 18:25 to the problem "mailto links still don't work" in Flock:

Nylisk,

Could you please try what Patricia suggested in your other thread:
http://getsatisfaction.com/flock/topi...

That way, we might get additional information that will allow us to find a more appropriate solution.

Thanks,
Sophie

A comment on the problem "Login ok on Facebook, People sidebar doesn't function" in Flock:

@Hugh Nicholas Pavitt,

We're sorry to hear your frustration... But could you please tell us if you're currently using Facebook's old or new layout (even if you don't have a layout problem)?

a) if your Facebook account has the new layout (easy way to tell: the search box is in the top middle of the page), then this is a known issue, as stated in this post: http://getsatisfaction.com/flock/topi...
and in this bug report: https://bugzilla.flock.com/show_bug.c...

b) if your Facebook account still has the old layout (easy way to tell: the search box is on the top right corner of the page), then please:
- forget your Facebook account from the Accounts and Services sidebar
- clear your Facebook cookies
- close Flock
- install and run Flock 2.5.6, downloadable from www.flock.com
- log back in to Facebook and see if you still see the issue
- if you still see the issue, please disable any extensions and themes you might have. Please, let us know if the problem persists in a new post, as this thread only concerns Facebook accounts with the new Facebook layout (eventhough the layout is fine on a Facebook page)

Thanks,
Sophie – Sophie, on February 01, 2010 18:18

A comment on the problem "Facebook Chat Notifications and Update" in Flock:

@Marie Jhoy Lagasca,

Please refer to Evan's post right above, as it has more information regarding the Facebook Chat/Notification issues.
Thanks,
Sophie – Sophie, on February 01, 2010 18:14

A comment on the problem "Facebook Chat Notifications and Update" in Flock:

@Christine Kroliczak,

We're sorry to hear your frustration. Could you please refer to the post that Evan wrote, right above yours. It has more information regarding the Facebook Chat/Notification issues.
Thanks,
Sophie – Sophie, on February 01, 2010 18:13

Sophie replied on January 30, 2010 01:17 to the question "Limited Favorites?" in Flock:

Hi ,

May we know which area of Flock are you referring to ? Where are you saving your favorites, and where do you see "the bottom one" disappearing?

Thanks,
Sophie

Sophie replied on January 29, 2010 23:49 to the question "How do I move my flock account to another computer?" in Flock:

Hello,

A solution would be to make a copy of your profile (http://flock.com/faq/show/64#q_61799) and somehow have it on your other computer. To do so, we'd suggest to use an USB flashdrive, http://www.yousendit.com/ , https://www.dropbox.com/ or any other method that would allow you to move a possible large file from one computer to another.

Hope that helps a bit,
Sophie

Sophie replied on January 29, 2010 23:36 to the problem "mailto links still don't work" in Flock:

Hi,

Could you please follow the instructions in our user guide (http://flock.com/user-guide/2.5/advma...) and let us know if that resolves your issue?

If you'd like to use an external webmail application (such as Microsoft Outlook, or Thunderbird, etc), please check its settings and make sure it's set to the default email program. Then follow the instructions in the "Work With Multiple Webmail Accounts" section of the above user-guide page.

Thanks,
Sophie